Privacy Policy
Last updated: February 17, 2026
Your privacy is important to us. This Privacy Policy explains how Tabled collects, uses, and protects your personal information when you use our booking platform.
Table of Contents
1. Introduction
Tabled ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hospitality booking platform.
By using our website, mobile application, or services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.
This Privacy Policy applies to all information collected through our platform and any related services, sales, marketing, or events.
Our Privacy Commitment:
We only collect basic information necessary for bookings and communication. We do not sell or share your data with third parties, and we use secure payment processing to protect your financial information.
2. Information We Collect
Personal Information: We collect basic information that you provide directly to us when using our services:
- Name: Your full name for booking confirmations
- Email Address: For booking confirmations and communication
- Phone Number: For urgent booking updates and venue contact
- Booking Details: Reservation preferences, dates, times, and special requests
- Account Information: Username, password, and profile preferences (if applicable)
Usage Information: We automatically collect certain information about how you use our platform:
- Device information (IP address, browser type, operating system)
- Usage patterns and preferences
- Pages visited and time spent on our platform
- Referral sources and search terms
Payment Information: Financial information is processed securely through our payment partners (Paystack) and is not stored on our servers.
3. How We Use Your Information
We use the information we collect for the following purposes:
Booking Services:
- Process and confirm your table reservations
- Coordinate special requests with venues
- Manage booking modifications and cancellations
- Send booking confirmations and updates
Communication:
- Send booking confirmations and reminders
- Notify you of venue changes or updates
- Provide customer support and assistance
- Respond to your inquiries and feedback
Service Improvement:
- Analyze usage patterns to improve our platform
- Develop new features and services
- Personalize your booking experience
- Ensure platform security and prevent fraud
Limited Use:
We only use your information for booking-related purposes and communication. We do not use your data for marketing to third parties or unrelated commercial purposes.
4. Information Sharing
We Do Not Sell Your Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing: We may share your information only in the following circumstances:
With Venues:
- Name and contact information for reservation purposes
- Booking details and special requests
- Party size and seating preferences
- Dietary restrictions or accessibility needs (if provided)
Service Providers:
- Payment processors (Paystack) for transaction processing
- Cloud hosting providers for secure data storage
- Customer support tools for assistance
- Analytics services for platform improvement
Legal Requirements: We may disclose your information if required by law, court order, or to protect our rights and safety.
Our Commitment:
We maintain strict confidentiality agreements with all service providers and venues. Your information is only shared when necessary to provide our booking services.
5. Payment Security
Secure Payment Processing: We use Paystack, a PCI DSS compliant payment processor, to handle all financial transactions securely.
Payment Information Flow:
- Payment information goes directly through Paystack's secure systems
- We do not store credit card numbers or sensitive payment data
- Paystack handles all encryption and fraud prevention
- Payment confirmations are processed without exposing sensitive data
Paystack Security Features:
- PCI DSS Level 1 compliance (highest security standard)
- End-to-end encryption for all transactions
- Advanced fraud detection and prevention
- Secure tokenization for recurring payments
Your Financial Data: Your payment information is processed securely through Paystack and is not accessible to Tabled or stored on our servers.
Payment Privacy:
Your financial information is protected by industry-standard security measures. We only receive payment confirmations and transaction IDs, never your actual payment details.
6. Data Protection & Security
Security Measures: We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for all data transmission
- Secure cloud storage with access controls
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Employee training on data protection practices
Data Encryption: All personal information is encrypted both in transit and at rest using industry-standard encryption protocols.
Access Controls: We maintain strict access controls and regularly review who has access to personal information.
Incident Response: We maintain an incident response plan and will notify affected users and relevant authorities where legally required in the event of a data breach.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements.
- Booking records: retained as required by applicable laws and tax regulations
- Account information: retained while your account remains active
- Support communications: retained for quality assurance and dispute resolution
When data is no longer needed, we will securely delete or anonymize it.
8. Your Rights
You may have the following rights, subject to local laws:
- Access your personal information
- Request correction of inaccurate or incomplete data
- Request deletion of your data, where applicable
- Object to or restrict certain processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before fulfilling requests.
10. Third-Party Services
Our platform may contain links to third-party websites or services, including payment processors and partner venues. We are not responsible for the privacy practices of those third parties.
We encourage you to review the privacy policies of any third-party services you interact with.
11. International Transfers
Your information may be processed and stored in countries other than your own. Where we transfer personal information internationally, we take appropriate measures to ensure your data is protected in accordance with this Privacy Policy and applicable laws.
12. Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The "Last updated" date at the top will indicate when the latest changes were made.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: support@tabled.com
- Contact page: /contact-us
We’re here to help:
We aim to respond to all inquiries within 2–3 business days.